Aurtiz respects your right to control your data. This page explains how to request deletion on the Aurtiz website and outlines what data is removed and what is retained.
Sign in at aurtiz.com/auth/login using your email and password or Google OAuth.
Open Artist Settings or Producer Settings and choose the Account section. For a listener-only account, use the email request below.
Choose "Remove artist profile" in Artist Settings or "Delete Profile" in Producer Settings. A confirmation dialog will appear.
Read the confirmation details before continuing. Producer Settings also shows a preview of the content affected.
Type the word DELETE in the confirmation field, then confirm removal of the selected profile.
Your profile and content are hidden immediately. You have 30 days to recover your profile if you change your mind. After 30 days, everything is permanently deleted.
If you have a listener-only account or no longer have access to your account, request deletion by emailing us. Include your registered email address and the subject line "Request Account Deletion". We will verify your identity and process the request within 30 days.
[email protected]User account credentials (email, password hash, username)
All role assignments (Artist, Producer, Listener)
Artist profile data (bio, avatar, banner, social links, verification status)
Producer profile data (producer name, tag, bio, avatar, banner, genres, social links)
Uploaded music tracks, beats, audio files, and cover artwork
Stems, producer tag audio, and associated file uploads
License tier configurations and beat pricing data
Playlists, albums, and release metadata
Community interactions (comments, messages, collaborations)
Follower/following relationships and fan connections
Analytics data (track performance, audience insights, revenue stats)
Earnings and payout history records
Billing workspace memberships and subscription records
Onboarding status and profile completion data
Stored authentication tokens and active sessions (all devices revoked)
Anonymized transaction records
Payment records are retained for 7 years for legal and tax compliance, but all personally identifiable information is removed.
Server logs and audit trails
System logs containing IP addresses and request metadata are retained for 90 days for security and fraud prevention, then permanently deleted.
Backup snapshots
Encrypted database backups may contain residual data for up to 30 days after deletion, after which they are overwritten and the data is unrecoverable.
Legal hold records
If your account is subject to an active legal hold or investigation, certain data may be retained until the matter is resolved, as required by law.
| Data Type | Retention Period |
|---|---|
| Profile & content visibility | Hidden immediately |
| Recovery window | 30 days to recover |
| Permanent deletion | After 30 days (auto) |
| Auth tokens & sessions | Revoked immediately |
| Server logs (IP, metadata) | 90 days, then deleted |
| Backup snapshots | 30 days, then overwritten |
| Payment records (anonymized) | 7 years (legal compliance) |
Profile deletion hides your content immediately and schedules permanent deletion after 30 days. You can recover your profile within that window. After 30 days, all tracks, beats, followers, earnings history, and profile data are permanently deleted and cannot be recovered. If you only want to remove a specific role (e.g., your Producer profile but keep your Artist account), use the role-specific deletion option in Settings.
Questions? Contact us at [email protected]